topic Re: Galaxy Book4 360 Bios Update Problem in Computers

Galaxy Book4 360 Bios Update Problem

atarmusa — Thu, 05 Feb 2026 11:02:35 GMT

After installing the latest BIOS update (Ver 10.0.0.0) on my Galaxy Book4 360 (NP750QGK-KG3US), Windows no longer recognizes the internal battery. I downloaded and installed them, the computer restarted, and everything worked fine. However, now when I try to turn the computer on again, the device is charging, the charge is on, and the green/red light is on, but the computer doesn't turn on. I'm holding down the power button, but it still won't turn on. There's no fan noise or heat. Only the green or red LED light comes on when charging. It won't turn on after shutting down. According to a technician, this latest faulty BIOS update is causing this problem. The battery percentage icon has disappeared from the taskbar tray, and system settings do not show any battery status.

I've tried resetting the BIOS, reinstalling battery drivers, and performing full shutdowns with static discharge — none of these resolved the issue. Technician removed the battery power cable. The computer can be turned on while plugged into the wall socket. The laptop powers on with the charger connected, but behaves as if no battery exists.

This appears to be a firmware-level bug introduced by the recent BIOS update, and I'd appreciate guidance on either rolling back the update or confirming if a fix is in development?

Re: Galaxy Book4 360 Bios Update Problem

PeterGrigoriev — Sun, 15 Feb 2026 08:32:53 GMT

Ждите обновления, скоро будет. 11 версия.

Re: Galaxy Book4 360 Bios Update Problem

Kimbals — Wed, 06 May 2026 12:31:38 GMT

I had the same problem. I disconnected the power supply then held down the power button until a spinning wheel appeared. I let go of the power button and eventually, after around one minute it booted up. I'm now scared to turn it off again.

Re: Galaxy Book4 360 Bios Update Problem

Samsung_Moderator — Wed, 06 May 2026 14:26:24 GMT

Hello atarmusa,
Welcome to Samsung Community. I am sorry you are having issues with your Galaxy Book 4. I understand this began after your most recent BIOS update was downloaded and installed. I know this must be frustrating. Let's what we can do to get this corrected. There are a few troubleshooting steps I would like you to try. Please check out this link: http://www.samsung.com/us/support/troubleshoot/TSG10001495/ Follow the steps in this guide to try and fix the problem.
If these steps are unsuccessful, please visit our S upport Cente r to request service.

Re: Galaxy Book4 360 Bios Update Problem

navkramik — Wed, 17 Jun 2026 13:28:01 GMT

same issue with galaxy book 4 pro and I am filing a case against Samsung

Re: Galaxy Book4 360 Bios Update Problem

navkramik — Tue, 16 Jun 2026 12:59:27 GMT

Did they resolved it for you ?. It is a known bug from BIOS update and they haven't even fixed the bug yet. also there is no option to downgrade the BIOS either.

Re: Galaxy Book4 360 Bios Update Problem

atarmusa — Wed, 17 Jun 2026 11:50:18 GMT

Hello. Unfortunately, they didn't even bother to fix this problem. They didn't even take the trouble to listen or understand it. A small update, like a Samsung system update, came, and after that, the computer started booting and shutting down properly. But this device has disappointed me. For example, I could use the Multi Control feature properly before. But after the latest updates, this feature is also unusable.

Re: Galaxy Book4 360 Bios Update Problem

userVTvdISEZb7 — Sat, 27 Jun 2026 20:07:48 GMT

I have the same problem I would also like to join your law suit. <CONTENT REMOVED>

Re: Galaxy Book4 360 Bios Update Problem

Akhil Gupta — Fri, 17 Jul 2026 02:31:55 GMT

I am also facing same issue since last BIOS update. Galaxy Book 4 Edge. Getting frequent BSOD multiple times a day. CLOCK_WATCHDOG_TIMEOUT , HYPERVISOR and whatnot reasons.

Re: Galaxy Book4 360 Bios Update Problem

peranwuk — Wed, 22 Jul 2026 15:25:12 GMT

im having same issue with my 4 edge too