topic Re: Device Care Storage not seeing microsd, BUT 'My Files' does see it in Tablets

Device Care Storage not seeing microsd, BUT 'My Files' does see it

kimbered — Tue, 13 May 2025 16:13:10 GMT

Hi,

I have a Samsung Galaxy Tab S10 Ultra.

I purchased a PNY 1.5TB PRO Elite Prime C10 U3 V30 A2 microSDXC Flash Memory Card.

The Settings - Device Care - Storage section is NOT recognizing the microsd card.

BUT, the 'My Files' app recognizes it and I am able to move files to it.

I am also able to recogize it on my laptop Pc.

How do I get Device Care - Storage to recognize my microsd card?

I have talked with support twice. One said it will NOT show in Device Care - Storage. Even though the manual says it will.

The second didn't seem to care much and said as long as I see it in 'My Files' it is working. But I could tell he was not interested in following this through or letting a higher level of Tech support know about it.

Thanks.

Kim

Re: Device Care Storage not seeing microsd, BUT 'My Files' does see it

BenjamintheBull — Wed, 28 May 2025 14:23:26 GMT

Boot into the recovery menu of the tablet, mount ("system" I believe),then delete cache partition, "repair apps". Restart phone from the menu... I hope I recalled that correctly, but those are the usual steps to repair this type of common failure that occurs usually after an OS upgrade/update or system update I have found on occasion. After restarting the phone the Samsung apps should work normally after they've been initialized first upon execution!

Re: Re: Device Care Storage not seeing microsd, BUT 'My Files' does see it

BenjamintheBull — Tue, 13 May 2025 16:28:26 GMT

To note, this fix works across the field on many Samsung models for this type of issue.

Re: Device Care Storage not seeing microsd, BUT 'My Files' does see it

kimbered — Tue, 13 May 2025 22:31:01 GMT

Thanks for your input. But unfortunately you lost me at Boot to the Bootloader. 😀

Re: Re: Device Care Storage not seeing microsd, BUT 'My Files' does see it

BenjamintheBull — Tue, 13 May 2025 22:56:34 GMT

I didn't mean bootloader, I'm sorry, I meant the Restart the tablet into the recovery menu for the device.