Let me start by giving a little background. I have owned Samsung mobile devices for more than ten years. I have owned every Fold device, except for the Trifold (I tried to order twice and missed out due to the problems associated with the ptrorder. fiasco.) When a foldable was available, I bought even though I also owned the premium slab model of the period. I also own the tab S11 Ultra 1Tb model and upgraded from the S10 ultra 1TB. I have bought every watch since the watch 3 and own a galaxy ring that is being repaired due to battery life issues (Perdonal repair cost $150). I have a repair and theft/loss package on the S26 Ultr, Fold7. S11 Ultra, watch Ultra x 2, and ring. I am a paying VIP Member as well.
I'm not bragging. I am telling you this to provide background on how highly I value the products. I can no longer support your company. This is a very sad day for me. I chatted with your on line support during this episode today. If you don't have a copy, I can provide one. Basically, zi spent the whole pre- order period trying to order. I could not complete because you locked me out of using my own form of credit and apparently forced me to "LEARN MORE" about your new credit card offering which I was unable to complete. Not only am I sad, but I am very frustrated, angry, and full of anxiety.
I have no more patience or motivation to consider using Samsung mobile devices. I hope your management is made aware of this terrible business mishap and corrects it before you lose even more customers.
I got blocked using Samsung pay with my new galaxy card, but it was fraud prevention due to a large purchase. Had to call Barklays to fix. Then all good
Process has been extremely frustrating for me, a similar customer who's a member of the VIP Advantage. I've called the Advantage number and it hangs up on me
This pre-order process has been **bleep** poor and I hope Samsung is looking at this and does something about it ridiculous!!!! loyal customers this is this is unacceptable!!!!
