Our Freezer keeps resetting itself and starts to defrost, I have done the system reset with the two buttons on the front panels, this works for a day or two, but then it does it again, anyone had this happen to them or got any ideas what it could be.
We have taken all the food out, the seal looks fine?
Thanks for reaching out, Mof69. We regret to advise Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. However, we can do our very best to assist you and do recommend trying a few steps to properly identify and potentially resolve this matter.
To start, we recommend checking the power supply, to ensure the power cord is not loose or damaged. Any damage can affect the refrigerator's ability to receive the proper voltage for operation.
Due to you stating the reset has not resolved the concern, the next suggestion is to unplug the refrigerator for approx. 60 secs to perform a hard reset. While the refrigerator is unplugged we encourage you to test the wall outlet with another device (phone charger) and if any issues are detected please contact an electrician immediately to have this properly evaluated.
We kindly suggest that you use this link to look for a support team in the area your product was manufactured in for any further assistance: https://www.samsung.com/visitcountry/
Also, Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Could be a faulty temperature sensor, thermostat, or control board if the reset only fixes it temporarily. Since it keeps happening , get the freezer checked rather than relying on repeated resets.
